Complaint, Concern, Compliment

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and community care access corporations (CCACs).

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and community care access corporations (CCACs).

Regulated Health Professionals

All regulated health professionals belong to regulatory bodies called “Colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College. Click on Regulated Health Professionals for information.

CCAC Information

North Simcoe Muskoka Community Care Access Centre Feedback.

FOI Requests

Request Form under the Freedom of Information and Protection of Privacy Act.

One of the core values that guides the North Simcoe Muskoka LHIN's work is listening to feedback from our residents. The North Simcoe Muskoka LHIN Complaint, Concern, Compliment process provides people with a means of registering a health care complaint or concern, and feedback on what is working well related to the care they receive.

The process ensures follow-up and helps to identify potential systemic issues. The North Simcoe Muskoka LHIN is committed to resolving or overseeing the resolution of a complaint in a timely manner. A review process is in place to record and ensure that reported complaints are addressed. All reported complaints will be:

  • Received with courtesy and recorded accurately
  • Acted upon promptly and fairly
  • Confidential and protected

Provincial (Pan-LHIN) Guiding Principles for Complaints Management

Protecting Your Privacy

If you have a concern that requires us to collect your personal information and you would like us to follow up, North Simcoe Muskoka Local Health Integration Network and its staff may need to collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Freedom of Information and Protection of Privacy Act.  If we do need to collect your personal information, we will require your written consent. 

Please click on one of the following consent forms, depending on your need:

If you have any questions about this collection and use of personal information or the consent form, please contact:

North Simcoe Muskoka Local Health Integration Network
Jessica Dolan, Communications
210 Memorial Avenue, Suite 128, Orillia, ON  L3V 7V1
1-866-903-5445 or 705-326-7750, Ext. 243
Jessica Dolan

If you have concerns that relate to services provided or to be provided by someone else and not to you, please contact the NSM LHIN directly for further instructions.

If you wish to contact the NSM LHIN to file a complaint, concern, or compliment, there are several ways of doing so:

  • Phone:  1-866-903-5446
  • Email: northsimcoemuskoka@lhins.on.ca
    • When filing a complaint by email, please ensure you address the following questions:
      • What is the name of the health care organization your concern involves?
      • What is your concern?
      • Who did you speak to at the health care organization? What did they say?
      • What would resolution of this complaint look like to you?
    • Please also provide:
      • Your name
      • City/town
      • Phone number
      • Your permission for the North Simcoe Muskoka LHIN to contact you regarding the specific concern.
      • Your understanding that the information you provided may be used by the North Simcoe Muskoka LHIN to address your specific concern.
  • Fax: 705-326-1392
  • In person at our office:

210 Memorial Avenue, Suite 128, Orillia, Ontario  L3V 7V1

If you wish to receive a copy of the North Simcoe Muskoka LHIN Complaint, Concern, Compliment policy, please contact us.

Note: The NSM LHIN is not a health custodian under the Personal Health Information Protection Act, 2004.